Privacy

1. Introduction

Albatross Indoor Golf Centre collects, uses, and protects your personal information in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

This policy applies to all interactions with our services, including our website, bookings, and in-person visits.

2. Information We Collect

We may collect the following types of information:

Identifiers

• Name

• Email address

• Phone number

• Address

Financial Data

• Payment details processed securely through third-party payment providers such as Square or Stripe.

Usage Data

• Booking history

• Website interactions such as cookies and analytics data.

Voluntary Information

• Feedback, preferences, or emergency contact information provided by customers.

3. How We Use Your Information

Your information may be used to:

• Process bookings, memberships, and payments

• Communicate updates, promotions, or policy changes

• Improve our services and customer experience

• Comply with legal and regulatory obligations

Consent

By using our services, you consent to the collection and use of your personal information as described in this policy. You may withdraw consent at any time by contacting us via email or phone.

4. Sharing Information

We only share personal information in limited circumstances, including:

Service Providers

Trusted third-party providers such as payment processors, IT support services, or marketing platforms (for example, Mailchimp) that help operate our business. These providers are bound by confidentiality agreements.

Legal Requirements

When disclosure is required by law, regulation, or court order.

Albatross Indoor Golf Centre does not sell personal information.

5. Security Measures

We take reasonable steps to protect personal information using the following safeguards:

Physical Security

• Locked filing systems

• Restricted facility access

Digital Protection

• Encryption

• Firewalls

• Secure servers

Staff Training

• Confidentiality agreements

• Privacy compliance protocols

While we take strong precautions, no data transmission or storage system can be guaranteed to be 100% secure.

6. Your Rights

Under PIPEDA, you have the right to:

• Request access to the personal information we hold about you

• Request corrections to inaccurate or incomplete information

• Withdraw consent for non-essential uses such as marketing communications

• File a complaint with the Office of the Privacy Commissioner of Canada if concerns are not resolved

Requests can be submitted through our contact email or website contact form.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law.

For example, certain financial records may be retained for up to 7 years to comply with accounting and tax regulations.

8. Contact Information

If you have questions or concerns regarding this privacy policy or your personal information, please contact us:

Email: info@albatross.ca
Address: 105 Portia Dr., Ancaster, ON L9G 3K9
Phone: 1-833-310-4653

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated “Last updated” date.

If material changes occur, we may notify users via email or through notices at our facility.

10. Third-Party Links

Our website may contain links to external websites or services (for example, golf equipment vendors). We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies separately.